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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
Topic 2	Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
Topic 3	Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
Topic 4	Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
Topic 5	Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q38-Q43):

NEW QUESTION # 38
Which event includes activities such as creating and updating policies, identifying stakeholders, and drafting communication plans?

A. Kickoff Meeting
B. Strategic Sprint
C. Sprint Planning
D. Sprint Retrospective

Answer: A

Explanation:
The Kickoff Meeting sets the foundation for a project or process by addressing overarching policies, stakeholders, and communication strategies.
A . Incorrect. Sprint Planning focuses on defining the Sprint Goal and selecting backlog items for the Sprint.
B . Incorrect. The Sprint Retrospective reviews team performance and identifies improvement areas, not initial setup activities.
C . Correct. The Kickoff Meeting ensures alignment on policies, stakeholders, and communication plans.
D . Incorrect. A Strategic Sprint is not a formal Scrum event.
Reference:
Agile Project Management: Kickoff meeting guidelines.

NEW QUESTION # 39
What is Agile Service Management?

A. A cultural movement that aims to increase software delivery velocity and improve service reliability
B. A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
C. A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
D. A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure

Answer: D

Explanation:
Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.
Reference:
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).

NEW QUESTION # 40
Which is the BEST description of toil?

A. Work that is complex and difficult to do manually
B. Work that takes a long time to complete
C. Work that is manual, repetitive, and devoid of enduring value
D. Work that is exhausting

Answer: C

Explanation:
In Agile and DevOps, toil refers to manual, repetitive work that adds no lasting value to the product or service, consuming time and effort that could be better spent on high-value activities.
A . Incorrect. Toil is not necessarily complex; it is often simple but repetitive.
B . Incorrect. Toil may or may not take a long time; its defining trait is the lack of enduring value.
C . Correct. This definition captures toil's repetitive, manual nature and its inability to create value.
D . Incorrect. While toil can be exhausting, this description doesn't encompass its lack of value.
Reference:
Site Reliability Engineering (SRE) by Google: Toil definition and its impact.
Agile principles: Focus on value-added activities.

NEW QUESTION # 41
An Agile Service Manager is what type of leader?

A. Accountable Leader
B. Servant Leader
C. Project Leader
D. Inspiring Leader

Answer: B

Explanation:
The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.
A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.
B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.
C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.
D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.
Reference:
Scrum Guide 2020: The Scrum Master as a Servant Leader.
ITIL 4: Servant Leadership in Agile environments.

NEW QUESTION # 42
What BEST describes the Practice Backlog?

A. The project plan that will guide the practice's implementation roadmap
B. The single source of requirements for a practice
C. The artifact that documents what will be needed in the next Sprint
D. All of the above

Answer: B

Explanation:
The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A . Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B . Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C . Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D . Incorrect. Only B accurately reflects the nature of a Practice Backlog.
Reference:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.

NEW QUESTION # 43
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CASM Passing Score Feedback & Exam CASM Vce

Exam CASM Vce & CASM Reliable Test Syllabus

Peoplecert CASM Exam Syllabus Topics:

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q38-Q43):

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